Learn how to hear the whole message by using active listening techniques.
Listening is one of the most important skills you can have. How well you listen has a major impact on your job effectiveness, and on the quality of your relationships with others.
- We listen to obtain information.
- We listen to understand.
- We listen for enjoyment.
- We listen to learn.
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Are you more of a listener or a talker? How do you feel when a person takes the time to listen to you?
We are all taught to communicate verbally and almost none of us are taught to listen. In fact, research suggests that only 2% of people have received some sort of education about listening. Communication is not just about talking, it is about listening too. Listening is not hearing. Listening is equally important as talking. Some experts say that listening is actually more powerful than talking. Listening requires us to give our undivided attention to others by being fully present and engaged in a conversation — without talking much or not at all.
We talk more than we listen
The only constant in our world is change, and change happens rapidly. We are adjusting to certain change when new change comes along. Take for example the changes in technology. As a result, our communication skills such as talking and listening have been affected. We talk more than we listen. Did you know that we listen at a rate of 125 to 250 words per minute? This is not good as we think at a rate of 1000 to 3000 words per minute. In conclusion, we are poor listeners. Lire la suite